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Modern Kitchen in Workspace

Support Center

ServSafe Training & Exam Booking Assistance

To speak with a food safety partner about a new or existing booking or your FIFO rewards account, use the site chat feature or call 866-993-6288. You can also manage existing bookings by logging into your account on our website or in the mobile app. If you are a FIFO Preferred Member, please refer to the welcome communication or mobile app for your dedicated support phone line.

If you purchased a training or exam directly from ServSafe or another third-party company, please refer directly to that company for assistance.


Cancellation & Rescheduling Policy:

We get it, sometimes life happens and you can’t make it to your booking. Our cancellation/rescheduling policy helps us maintain strong relationships with our clients, but to also be fair to our Food Safety Partners who travel from far away to bring you the best training/exam experience. So we encourage you to reschedule your booking in advance when you’re able to. 

Late Cancel/Reschedule: All bookings can be rescheduled up to 72 hours prior to start time at no charge. We will issue a credit for a future booking in the amount of the original booking. If a cancellation/reschedule takes place within 72 hours of the start time, a late cancellation/reschedule fee of $75 will be charged. We will issue a credit for the original booking amount minus penalty fees as described, which can be applied to your future booking. 

Missed Booking: If you miss a booking without canceling/rescheduling, you will be charged a $119 fee. We will issue a credit for the original booking amount minus penalty fees as described, which can be applied to your future booking.

Refunds: There are no refunds as non-refundable instruction access, prep course access, exam access codes, and other material is automatically ordered at the time of booking. Credits are non-transferable and cannot be redeemed for cash.

Food Safety Auditing & Consulting Assistance

- To dispute the results of a Food Safety or Brand Protection audit or submit a regulatory authority inspection report, please use the portal or email Support@thefoodprotectionproject.com

- To speak with a food safety partner to reschedule an audit, use the site chat feature or call 866-993-6288.

Contact Us

99 Wall Street, Suite 2682
New York, NY 10005

1-866-993-6288

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